# FAQ

<details>

<summary><strong>How do I create an account on the Platform?</strong></summary>

1. Go to the Platform homepage (e.g. play.tournated.com)
2. Click on **Sign Up**.
3. Fill in your personal details (name, email address, password).

<figure><img src="/files/aegWycBYP4x1Z9YmFqYG" alt=""><figcaption></figcaption></figure>

4. After this, several questions will follow to complete your account (country, phone number, sport type, etc.). Please make sure to answer them.

Congratulations, you are now ready to use the platform!

</details>

<details>

<summary><strong>Why do I need a license and how do I purchase one?</strong></summary>

{% hint style="info" %}
Some tournaments require an active license issued by the federation or organization connected to the event.

If you try to register for a tournament without a valid license, the system will notify you.
{% endhint %}

To purchase a license:

1. Log in to your account.
2. Go to your Profile.
3. Open the **Get** **Licenses** section.

<figure><img src="/files/wqU77Aj9CjWGEitpX2tX" alt=""><figcaption></figcaption></figure>

4. Select the appropriate license type.

<figure><img src="/files/UfDlYSwfFQZHgrBV5r8V" alt=""><figcaption></figcaption></figure>

5. Proceed to payment.

After successful payment, the license becomes active and linked to your profile.

{% hint style="info" %}
**Please note:** some organizations approve licenses manually. If there are additional questions or files that need to be reviewed, activation may take some time.
{% endhint %}

</details>

<details>

<summary><strong>How do I find and register for a tournament?</strong></summary>

Once your account is created and your license is active:

1. Go to the **Tournaments** section.
2. Use filters (sport, location, date, category) to find the event.
3. Click on the tournament name to open the event page.
4. Carefully review:
   * Tournament format
   * Entry fee
   * Registration deadline
   * License requirements

<figure><img src="/files/Xgvd0ssx6Go1nVBRUfc7" alt=""><figcaption></figcaption></figure>

To register:

1. Click **Register**.
2. Select the category.
3. Confirm your participation.
4. Proceed to payment (if required).

After payment, your registration status will appear as confirmed (or pending if the organizer has decided to approve all entries manually).

</details>

<details>

<summary><strong>How can a parent purchase a license for their child?</strong></summary>

{% hint style="info" %}
If you, as a parent, have an active player account, you have the option to manage your child’s account using your own. However, a few steps must be completed first.
{% endhint %}

Before purchasing a license for your chchild, make sure:

* The child has their own player account.
* The parent account is linked to the child’s profile.

If the accounts are not yet linked:

1. Log in to the child’s account.
2. Go to **Profile Settings**.
3. Open the **Parents & Permissions** section.

<figure><img src="/files/qcDl6D0YcWFjZqhstjAm" alt=""><figcaption></figcaption></figure>

4. Add the parent’s email address.
5. Move the toggle to the right next to “Give access to parent(s) to purchase licenses and manage entries on your behalf.”

<figure><img src="/files/s9gGUJH2Aw1WnI62dKyO" alt=""><figcaption></figcaption></figure>

Once the accounts are linked, the parent can purchase the license.

To purchase a license:

1. Log in to the parent account.
2. Open the **Get** **Licenses** section.
3. Select **Buy for linked accounts** and find your child&#x20;

<figure><img src="/files/GhfMtetacvYwDrApPBP4" alt=""><figcaption></figcaption></figure>

4. Choose the correct license type (age category, season).
5. Proceed to payment.

After successful payment, the license becomes active in the child’s profile.

</details>

<details>

<summary><strong>How can a parent register their child for a tournament?</strong></summary>

{% hint style="info" %}
To register a child for a tournament using your account, the child’s account **must be linked to your profile**. If it is not, please refer to the question “How can a parent purchase a license for their child?” to complete the account linking process.
{% endhint %}

Once the child has an active license (if required), the parent can complete tournament registration on their behalf.

To register the child:

1. Log in to the parent account.
2. Open the **Tournaments** section.
3. Find and open the desired tournament.
4. Click **Register**.
5. Select **I'm a coach/parent** and the right category.

<figure><img src="/files/LOQIRaeggFhWOfzC3QVr" alt=""><figcaption></figcaption></figure>

6. Click **Add athlete** and select your child.

<figure><img src="/files/OrQfljInT0tT2P3d1Ylz" alt=""><figcaption></figcaption></figure>

6. Complete payment if required.

After payment, your registration status will appear as confirmed (or pending if the organizer has decided to approve all entries manually).

</details>

<details>

<summary><strong>What if I don’t have a partner for a doubles tournament?</strong></summary>

Tournated offers two main options for players who do not yet have a partner:

#### Option 1: Use Partner Search

If the tournament allows it, you can use the Partner Search feature.

1. Open the tournament page.
2. Go to the **Partner search** tab.
3. Press **Create Application** and enter all the required information.
4. Your profile becomes visible to other players searching for a partner.

<figure><img src="/files/fEhgega2mDfk7tAQe9BC" alt=""><figcaption></figcaption></figure>

5. Here as well, you can find someone to participate with by clicking **Apply**.

<figure><img src="/files/o087oeyh4qVFlgBIeMLM" alt=""><figcaption></figcaption></figure>

***

#### Option 2: Register and Pay Without a Partner

In some tournaments, you can complete your registration even if you do not yet have a partner.

1. Open the tournament page.
2. Select the option **Register without partner**.

<figure><img src="/files/i7cmDTkftJl2dqfiiISv" alt=""><figcaption></figcaption></figure>

3. Complete payment if required (this also allows you to pay only for yourself).

{% hint style="info" %}
**Important:** Make sure to add your partner before the deadline. Otherwise, the organizer may cancel or adjust your entry.
{% endhint %}

</details>

<details>

<summary><strong>What payment methods are available for tournament registration?</strong></summary>

Payment options may vary depending on the tournament and organizer settings.

In general, there are two main payment types:

#### 1. Online payment (via Stripe)

Some tournaments require online payment during registration.

{% hint style="info" %}
Please note that, in addition to the entry fee, a service fee will be added.
{% endhint %}

In this case:

* You will be redirected to a secure payment page.
* Payment is processed via Stripe.
* You can pay using a credit or debit card (and other methods supported by Stripe in your region).

<figure><img src="/files/LiRT7NZEHJyIJKPdWqmv" alt=""><figcaption></figcaption></figure>

After successful payment:

* Your registration will be confirmed automatically (or manually approved by the organizer).

If payment fails:

* Check that your card is enabled for online payments.
* Verify available balance or limits.

***

#### 2. Pay on-site (payment at the tournament venue)

Some tournaments allow players to register without immediate online payment.

In this case:

* You complete registration on the platform.
* Your status may appear as Confirmed or Pending (depending on organizer settings).
* The entry fee is paid directly to the organizer at the venue.

{% hint style="info" %}
**Important:** Even if payment is made on-site, registration must still be completed through the platform before the deadline.
{% endhint %}

</details>

<details>

<summary><strong>I withdrew from a tournament. When will I receive my refund?</strong></summary>

{% hint style="info" %}
Tournated provides the registration platform, but **refund** decisions and **processing** are managed entirely by the **event organizer**.
{% endhint %}

If you have withdrawn from a tournament and are expecting a refund:

* Please allow the organizer a reasonable time to process the request.
* Refund timelines may vary depending on the organizer’s internal policies and banking procedures.
* Each tournament may have its own cancellation and refund rules.

If you have not received your refund within a reasonable period of time, we recommend contacting the tournament organizer directly to clarify the status of your refund.

To find the organizer’s contact details:

1. Click on the event’s league/tour.

<figure><img src="/files/CRxgfFT96AtuKH48I02s" alt=""><figcaption></figcaption></figure>

2. Go to the **Contacts** tab.

<figure><img src="/files/Gy8WGApZOIPKnQ3z6z3Z" alt=""><figcaption></figcaption></figure>

If you experience technical issues related to your registration or payment confirmation, you are welcome to contact Tournated support at **<support@tournated.com>** for assistance.

</details>

<details>

<summary><strong>I forgot my password. What should I do?</strong></summary>

If you cannot log in because you forgot your password, you can easily reset it.

To reset your password:

1. Go to the Login page.
2. Enter the email address linked to your account.
3. Click on **Forgot password?**

<figure><img src="/files/0gI98Wqe7fdZkF6szfHo" alt=""><figcaption></figcaption></figure>

You will receive an email with a password reset link.

Follow the link in the email and create a new password.\
After that, you can log in using your new credentials.

{% hint style="info" %}
**Important:**

* Make sure you enter the correct email address.
* If you do not receive the email, check your spam/junk folder.
* If the problem persists, contact Tournated support at **<support@tournated.com>**.
  {% endhint %}

</details>


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